Returns & Refunds
You have 30 days from delivery to return your order for any reason, including simply changing your mind. The item needs to come back in re-sellable condition with its packaging.
The strength is wrong
This is the most common reason people write to us, and it is not a problem. Ready-made readers are matched to an age band, and bands are an estimate. Email us and we will exchange your pair for a different strength.
Give them a few days first
Multifocal lenses need a short adjustment period, usually three days to two weeks. If they feel odd on day one, that is normal and not a fault. Wear them at home for a few days before you decide. Your 30 days is long enough to cover the whole adjustment period.
How to start a return
- Email support@opticvisionpro.com with your order number and what you would like to do: refund, different strength, or different color.
- We reply with a return authorisation and the return address. Do not ship anything back before you have that email — returns sent without authorisation cannot be matched to your order.
- Once the return arrives and is checked, we issue the refund to your original payment method within 5 business days. Your bank may take a further 3 to 10 business days to post it.
Who pays return shipping
If the item arrived damaged, faulty, or is not what you ordered, we cover return shipping and refund you in full. If you are returning because you changed your mind or picked the wrong strength, return shipping is at your expense.
Damaged or wrong item
Email us within 7 days of delivery with a photo. We will replace it or refund it in full. You will not be asked to ship a broken item back at your own cost.
Order never arrived
If tracking has not moved for 10 business days, contact us. We will investigate with the carrier and either reship or refund. You are not expected to absorb a lost parcel.
Cancellations
Orders can be cancelled for a full refund any time before dispatch. Email us as soon as you can — we usually dispatch within 1 to 2 business days.
What we cannot refund
Items returned after 30 days, or damaged by misuse.
OpticVisionPro is operated by LAMARG LLC, 1501 South Hwy Ste C 1415, Cheyenne, WY 82007, United States.